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Frequently Asked Questions - Web HostingGeneral
FTPUsers
Lists
CGI
Statistics
How do I upload my web site?If you built your site in FrontPage, use Publish... If your site builder uses FTP, use your site administrator user name and password, and set the initial directory to "/web". How do I upload personal pages?If you built your site in FrontPage, use Publish... If your site builder uses FTP, use your user name and password, and set the initial directory to "/". I'd like to move my site to your server. Will you move the site for me?Moving the site is not included in the standard setup fee. We charge at our normal server administration rate. I uploaded a personal site and I don't see it. Why not?If a newly uploaded site doesn't appear at http://mydomain.tld/~user then check two things:
Can I get dial access too?Sure. If you're getting e-mail through a web site, try our "dial access only" package. How do I change my password?Log into your personal control panel at http://site.mydomain.tld/personal/ How do I password protect a directory?Let us know which directory you want to password protect. We have to turn on password protection. How do I mail the results of a form?Use NMS Formmail. Can you suggest some forum software we could install?phpBB and Phorum are both easily installed on your site. How often is my site backed up?We perform daily incremental backups. Should I use FrontPage for my web store?No, FrontPage is not sufficiently secure. Ask us about e-commerce solutions. How do I take payments online?You need either a merchant credit card account and a real-time payment gateway, or an all-in-one service like PayPal.
Do you have a secure server I can use?Ask us about providing a secure server account. I created an SSL certificate but I get a warning every time I access my site using HTTPS!Your browser doesn't trust the issuer of the certificate (you), so it warns you when you visit the site. I can't see a file I just uploaded to our anonymous FTP site!This is a security feature to prevent people distributing stolen software using your anonymous FTP site. Files cannot be seen once they've been uploaded. You can still find them by logging into FTP as the site administrator. How do I create new user accounts?Log into the site control panel at http://yourdomain.tld/siteadmin/ and click on "Add User." How do I send all e-mail to one user?Set one of the user's e-mail aliases to "@site.domain.tld" For example: "@www.mydomain.com" I can't create a user named webmaster!Someone else has already created a user with that name. There can only be one user with a given name on the whole server. Try creating a user with a unique name. How do I create a user whose e-mail address is webmaster@mydomain.tld?Create a user and assign him/her that e-mail address as an e-mail alias. What's the relationship between user accounts, e-mail aliases, and e-mail addresses?Each user account has a mailbox and a personal directory, and can create files on the server. Each account has at least one e-mail address. E-mail aliases are additional e-mail addresses you assign to a user account. What's a site administrator?A site administrator is a user who can log into the site control panel to manage users, mailing lists, and site settings. How many site administrators can I have?Any or all of your users can be site administrators. What's the URL of the site control panel?http://site.yourdomain.tld/siteadmin/ How do I create new e-mail lists?Log into the site control panel at http://yourdomain.tld/siteadmin/ and click on "List Management", then "Add Mailing List." What mailing list manager does the server use?How do I use a Majordomo feature that's not available through the control panel?You can administer Majordomo via e-mail commands. Send a readconfig command to majordomo@site.mydomain.tld Do not alter the list settings through the control panel after changing the configuration file as the control panel will overwrite your changes. Where do I put my CGI programs?You can put CGI scripts in any directory of your site. Why did you disable one of my CGI scripts?We reserve the right to disable any part of a customer site that is, or can be, exploited to send spam, steal information, or gain unauthorized access to the server. Why isn't my CGI script working?Check that the script is executable. (File permissions should be 711 or similar.) What user does my CGI script execute as?CGI scripts run under cgiwrap, so they execute as the script's owner. How do I view site statistics?Open http://sitename/stats/ in your browser and type in your user name and password. When are site statistics updated?Approximately 4 AM every day. How do I get my raw server logs?Log into your site using FTP. The logs are in the directory "/logs" When are the raw logs updated?Approximately 4 AM every day. What's the relationship between the "Site Usage" button in the control panel and the site statistics?The "Site Usage" button uses the Analog statistics package. The site statistics at http://site.yourdomain.tld/stats/ are generated by Webalizer. |
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